According to Australian Consumer Law, we are not obliged to provide a refund or replacement if you change your mind.
However, you can choose a refund or exchange if an item has a major problem. This is where the item has a problem that would have stopped someone from buying the item if they had known about it, is unsafe, is significantly different from the sample or description or does not do what we said it would, or what you asked for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. Please keep your proof of purchase, as this is required before any action can be taken.
For a refund or replacement, the item must have its original packaging, be unworn or unused, have its original tag and be in the same condition it was supplied. Please contact us on [email protected] to organise a return or refund.